Advances in benchmarking to improve water utility operations: a review of six IWA books
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Advances in Benchmarking to Improve Water Utility Operations: A Review of Six IWA Books
Six recent publications by the International Water Association underscore the growing importance of quantitative studies of water utilities for identifying (1) performance patterns, (2) trends in key indicators, and (3) best practice. Since each author takes a different cut through the problem of performance measurement and incentives for improvement, the books provide different perspectives on...
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ژورنال
عنوان ژورنال: Water Policy
سال: 2012
ISSN: 1366-7017,1996-9759
DOI: 10.2166/wp.2012.089